Frequently Asked Questions
Everything you need to know about bringing Originals Furniture into your home.
What is the typical lead time for furniture delivery?
For in-stock items, delivery typically takes 5-10 business days. Custom-made or handcrafted pieces may take 6-10 weeks depending on the complexity and material availability.
Do you offer white-glove assembly services?
Yes, we offer professional white-glove delivery which includes room-of-choice placement, full assembly of your furniture, and removal of all packaging materials.
What materials are used in your furniture?
We prioritize sustainable, high-quality materials including FSC-certified solid hardwoods, top-grain leathers, and eco-friendly performance fabrics designed for durability.
What is your return policy for home decor and furniture?
You can return most items within 30 days of delivery. Please note that custom orders are final sale, and a restocking fee may apply to large furniture returns.
How should I care for my solid wood furniture?
We recommend dusting regularly with a soft cloth and avoiding direct sunlight or heat sources. Use coasters for drinks and apply a high-quality furniture wax once or twice a year.
Do your products come with a warranty?
Yes, all Originals Furniture pieces are covered by a 1-year limited warranty against manufacturing defects in materials and workmanship.